A new chapter
at b.cycle
New booking system.
New performance metrics.
New mobile app.
You have been asking for a booking app for years, and we are finally introducing one. To make this possible, we are upgrading both our reservation system and our performance metrics system.Â
The new “b.cycle studios” mobile app is currently available for download however the schedule will only go live on Dec. 3rd!
This has been one of the most requested features from our community and we are thrilled to finally introduce it.
Book classes quickly from your phone
View and manage your schedule
Track your milestones
Access your performance data
Get notified about waitlist openings & challenges
A BRAND NEW PERFORMANCE METRICS EXPERIENCE
We are also introducing a completely new system for class metrics. It is modern, studio-tested, and designed to give you a more consistent and reliable experience during class. The visuals will look different, the technology behind the scenes is entirely new, and your instructors will now be teaching with upgraded tools.
Important dates you need to know
BOOKING YOUR CLASSES BEFORE DEC. 2
Clients can continue booking through our current website until the following dates:
MEMBERSHIP HOLDERS
- You can book classes through our current system up to December 15.
CLASSPACK HOLDERS
- You can book classes through our current system up to December 8.
DECEMBER 2 – FULL SYSTEM SHUTDOWN
On December 2, our reservation system will be completely offline to complete the migration. All classes on December 2 must be booked in advance. During this outage, clients will not be able to cancel classes, switch spots, or make any changes to their reservations.
If you are reading this on December 2 and have not yet booked a class you can call the studio and we will check if there are any spots left.
We cannot guarantee availability for walk-ins on this day.
STARTING DECEMBER 3
All reservations, schedule changes, and class management will take place through the new b.cycle mobile app or our updated website.
As part of this transition, your current password will no longer work as of December 3. To access your profile, you will simply change your password directly on our website.
A new booking window
In full transparency, we switched to a daily schedule opening earlier this year because we hoped it would be easier for everyone. After the change was made, we saw that it was harder for you to plan ahead.
So we are returning to a weekly release schedule, now with an extra advantage for our b.cycle membership holders.
For clients using class packages
Every Monday at 1 pm, the full schedule for the following week (Sunday to Saturday) will open.
For clients with memberships
What to expect during the transition
A learning curve for our team
These upgrades represent the largest operational change b.cycle has ever made. Both our staff and instructors are learning new tools from the ground up. Your patience and kindness will mean a great deal during the first few weeks.
Small temporary issues may occur
Since both the booking system and metrics experience are changing at the same time, you may notice small inconsistencies during the adjustment period. This is normal, expected, and temporary. We will address anything that arises quickly.
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Even with an adjustment period, these upgrades bring meaningful improvements our clients have wanted for a very long time. This transition sets the foundation for the next decade of b.cycle.
Moving to a cashless studio
As part of modernizing our systems and streamlining check-in, all b.cycle studios will become cashless. Only card and digital payments will be accepted going forward.
Changes to class packages
Class packages will no longer be shareable between two accounts. However, it is now easier than ever to book for a guest. When making a reservation, you will simply choose whether you are booking for yourself or for a guest, and the class will be deducted from your package accordingly.
QUESTIONS?
If you have any questions, please don’t hesitate to ask! We will be updating this page should anything else change in the meantime!Â
